I just want to thank you for the work you did in helping me to fix the problem that I created. I should have known better from the start. I thought it would be so “easy” to just order my safe on line as I do with common household items. Obviously, after 5 trips home to meet the delivery people, paying an extra charge to get the safe from my driveway to my basement, then discovering that the lock didn’t function, and then being told they would “send someone out”, the error of my ways was obvious… even to me. It reminds me of the saying “If you think a professional is expensive, wait ‘til you see how much an amateur will end up costing you”. At any rate, the honesty, integrity, promptness, professionalism and good natured disposition of you, Dixie, and George made my dumb, expensive mistake considerably less painful. I am a customer for life, and please let me know if I can ever be of service or act as a referral! Thank you Again! Paul